According to a recent study conducted by the University of Maryland and Network Solutions, 2009 was the year that small businesses really started to understand the value of adopting social media. So much so that adoption rates doubled from 12 percent to 24 percent. And those numbers are only expected to grow. So naturally, we would love to know how engaged your business is in social media. If you would, please take a quick moment to answer our poll below:

Tags: CRM, customer relationship management, small business and social media, social engagement, Social Media